REAL ESTATE DEVELOPMENT IS DIFFICULT. WE MAKE IT EASIER.
Masterplan was founded with two objectives: To help business owners navigate bureaucracy and to make change happen.
LEADERSHIP

Areas of Expertise:
- Zoning
- Entitlements
- Expert Witness Testimony
- Negotiation & Advocacy
- Community Outreach & Engagement
- Client Representation
- Abandonments
- Strategic Solutions
- Board of Adjustment
Career Highlight:
Growing the company fivefold with offices in Frisco, Austin, and Houston in addition to Dallas.
Dallas Cothrum, Ph.D.
President
Office Location: Dallas
Fun Fact: He is a member of the Texas Association Sports Officials Hall of Honor for basketball officiating.
Bio:
Dr. Cothrum serves as President of Masterplan and LaBarba Permit Service. He joined Masterplan in 2003 as a consultant supporting hundreds of business owners and municipalities prior to assuming his current role in 2009.
Throughout his career, Dr. Cothrum has worked on numerous politically charged and technically difficult cases. He directed the efforts on Rosewood Court, many types of multi-family projects, and self-storage locations. Over the past decade, he and Karl Crawley, Executive Director – Texas, have worked more cases in Oaklawn and Dallas Uptown than any others.
He is responsible for consulting with and advising clients on requirements for zoning and permit applications for various area municipalities. His practice includes significant experience in public presentations before community groups, municipal boards, commissions, and councils concerning zoning changes, variances, and plats.
Dr. Cothrum typically assists clients from due diligence and site selection through the entire zoning and building permit process, culminating with a certificate of occupancy.
He was previously a tenured professor in the University of Texas System. He received a doctorate from Texas Christian University and completed postdoctoral work at the United States Military Academy at West Point. He is also an alumni member of Leadership Dallas.
With a great passion and commitment to serving the community, Dr. Cothrum spends his spare time supporting numerous non-profit organizations. He places an active role through his involvement as a member of the Board of Directors of Dallas Academy, the McWhiney Foundation, City Hospital at White Rock, C.C. Young Senior Living, and is the President of the Highland Park Education Foundation.
Areas of Expertise:
- Zoning
- Entitlements
- Expert Witness Testimony
- Negotiation & Advocacy
- Community Outreach & Engagement
- Client Representation
- Abandonments
- Strategic Solutions
- Board of Adjustment
Career Highlight:
Growing the company fivefold with offices in Frisco, Austin, and Houston in addition to Dallas.

Areas of Expertise:
- Land Planning
- Land Development
- Project Management
- Housing Finance
Career Highlight:
Worked as lead consultant on the previous three Dallas ISD Bond Programs, working on over 100 different campuses.
Karl A. Crawley
Executive Director - Texas
Office Location: Dallas
Fun Fact: Karl’s grandfather, Karl F. Hoefle, was director of Dallas Water Utilities during the drought of the 1950’s and was instrumental in having water piped from the Red River to Dallas to keep the city supplied.
Bio:
Mr. Crawley currently serves as the Executive Director – Texas for Masterplan, overseeing the operations for the firm. Karl joined Masterplan in 1998 and over the past 24 years has helped hundreds of clients across Texas with their zoning and land use needs. A resident of the Dallas area for more than 40 years and a Dallas ISD alumni, Mr. Crawley is a graduate of Texas A&M University with a master’s degree in urban planning.
He has developed Comprehensive Plan documents for several small Texas cities, developed several hundred single-family residential lots in the Dallas-Fort Worth area, and has been involved with zoning projects from both the public and private sector sides.
Mr. Crawley has been the most frequent presenter at the Oaklawn Committee over the past decade and has developed an expertise in the Dallas Development Code.
Prior to joining Masterplan, Mr. Crawley was the Senior Zoning Planner for the City of Dallas. His involvement with the city of Dallas included working on several large private development projects and the initial DART rail line.
During his tenure with the City of Dallas, he was also the Intown Housing Director and was instrumental in obtaining federal loan approval for the initial development of housing in downtown Dallas.
Since joining Masterplan, Mr. Crawley has been involved in all aspects of obtaining approval for development projects throughout North Texas as well as the approval of all Dallas ISD projects for the past three bond programs.
He previously served as Chairman of the Planning and Zoning Commission for the City of Rowlett. He currently serves as President of the Rowlett Housing Finance Corporation
Areas of Expertise:
- Land Planning
- Land Development
- Project Management
- Housing Finance
Career Highlight:
Worked as lead consultant on the previous three Dallas ISD Bond Programs, working on over 100 different campuses.

Areas of Expertise:
- Strategic Planning
- Operational Effectiveness
- Meeting Facilitation
- Public Relations
Career Highlight:
Nicolle was in the Dallas Regional Chamber’s LEAD YP Class of 2020.
Nicolle Ketcham
Operations Director
Office Location: Dallas
Fun Fact: She had a flag flown over the US Capitol in her honor.
Bio:
As Operations Director at Masterplan, Nicolle oversees the management and operations for our five Texas offices. Her role is to ensure that we are able to achieve successful client outcomes in a way that is efficient and effective.
She is known for her ability to lead high-performing teams, as well as her deep commitment to carrying out client and stakeholder needs. She accomplishes this by collaborating with everyone on her team and making sure everyone has the support they need to do their best work.
She received her B.A.s from Texas Tech University in marketing and management before eventually leading the marketing efforts for a global logistics firm with 36 offices across North America and sales teams located around the world. In 2016, she made the move to join the AEC industry and has worked with some of the top Fortune 500 companies in Texas.
Nicolle is passionate about supporting her community and is an active member of the Dallas Regional Chamber. She is extremely pro-coffee and in her spare time can be found loitering at coffee shops around Dallas-Fort Worth with her husband, Chad.
Areas of Expertise:
- Strategic Planning
- Operational Effectiveness
- Meeting Facilitation
- Public Relations
Career Highlight:
Nicolle was in the Dallas Regional Chamber’s LEAD YP Class of 2020.

Areas of Expertise:
- Social Media Strategy
- Brand Recognition
- Graphic Design
Career Highlight:
Katelyn has a passion for non-profit work. In a previous role, she helped organize a one-for-one clothing campaign with the charity Baby2Baby, which gave $1,000,000 worth of clothes to children in need that holiday season.
Katelyn Smith
Marketing Manager
Office Location: Dallas
Fun Fact: She has been a professional photographer for seven years, photographing weddings, high school and college seniors, and families.
Bio:
Katelyn joined the Masterplan team in 2023 as the Marketing Manager, where she is responsible for the strategic growth and success of marketing leads as well as overall Marketing support to the Masterplan team.
Katelyn is a Baylor University graduate with a Bachelor’s degree in Journalism and New Media from the class of 2020. While in college, Katelyn was selected as her sorority’s Executive Office Intern. For Alpha Delta Pi, she assisted the marketing team in preparing for the upcoming recruitment seasons and marketing endeavors. For her senior year, she was accepted into a program where she spent a semester in New York, interning and providing pre-production research for a documentary film.
Professionally, Katelyn has over three years of e-commerce marketing experience in brand recognition and social strategy. In her previous role, she oversaw all marketing efforts, running a small but optimized team of creative individuals to drive daily sales goals. She is passionate about data and its role in marketing and will take the time to understand her audience to optimize the outcome.
In her free time, she enjoys spending time with her family, planning trips with her sisters, watching movies, and baking new recipes.
Areas of Expertise:
- Social Media Strategy
- Brand Recognition
- Graphic Design
Career Highlight:
Katelyn has a passion for non-profit work. In a previous role, she helped organize a one-for-one clothing campaign with the charity Baby2Baby, which gave $1,000,000 worth of clothes to children in need that holiday season.

Areas of Expertise:
- Community Outreach
- Strategic Planning
- Elected Official Engagement
- Strategic Solutions
Career Highlight:
Upon Larry‘s retirement in 2018, the City’s credit rating ranged from AA to AA-, a bond rating considered to be a high grade level of investment.
Larry Casto
Managing Director
Office Location: Austin
Fun Fact: Larry was the valedictorian of his high school class in Sweetwater, Texas. Go Mustangs! Fitting since he is now a huge SMU fan.
Bio:
Larry joined the Masterplan team in 2023, bringing 26 years of public sector experience. Larry retired from public service in 2018 after having been appointed as city attorney by the city council of Dallas in 2016. After obtaining a B.S. in Mechanical Enhineering, Larry graduated from the Texas Tech School of Law with his J.D. He immediately headed to Austin to serve as the chief of staff for a Texas state senator and general counsel for a standing Senate committee.
Larry was hired in 1992 by the City of Dallas to oversee the City’s state and federal legislative initiatives. And finally, Larry’s career serving the citizens of Dallas culminated with his appointment by the City Council to serve as the City’s chief attorney in 2016.
Larry was the head city staff person overseeing the effort to address a $3.5 billion city pension fund deficit, a $4 billion personnel lawsuit filed against the city, and the re-acquisition of a major water supply reservoir after a series of court decisions had held that the city retained no ownership or contractual rights in the lake. At the time of Larry‘s appointment as the City Attorney, the city’s bond credit rating ranged from a B- to CCC, a credit rating considered extremely speculative and that put the city at risk of default and financial insolvency.
Areas of Expertise:
- Community Outreach
- Strategic Planning
- Elected Official Engagement
- Strategic Solutions
Career Highlight:
Upon Larry‘s retirement in 2018, the City’s credit rating ranged from AA to AA-, a bond rating considered to be a high grade level of investment.

- Community Outreach & Engagement
- Client Representation
- Abandonments
- Strategic Solutions
- Board of Adjustment
Career Highlight:
Wes is a founding member of 24Hour Dallas and currently services on the board of directors. From its inception, 24Hour Dallas has been dedicated to helping small business owners, particularly those associated in the nighttime economy.
Wes Hoblit
Managing Director, Fort Worth
Office Location: Fort Worth
Fun Fact: Wes enjoys taking analog photos of old buildings, signs, and landmarks that represent a bygone era of Dallas
Bio:
As a Managing Director of the Fort Worth office, Mr. Hoblit is focused on building strong relationships with clients and industry partners. Since joining Masterplan, he has helped position Masterplan as an industry leader in land use and zoning matters. Working closely with the senior consultant team, he uses his extensive knowledge of the industry to work with clients and develop solutions that ensure a positive client experience. .
Mr. Hoblit began his career with Masterplan as an intern while still enrolled at Texas Christian University. During his tenure, he has worked for both Masterplan and its sister company, LaBarba Permit Service, gaining knowledge and experience with zoning application management and permit expediting, including alcohol permitting. Mr. Hoblit successfully led an effort to make Princeton wet and worked to change zoning rules in that city.
Wes brings a sincere passion and commitment to his community. He is actively involved in numerous non-profit and industry organizations including the YMCA Properties Committee Board, Greater Dallas Planning Council (GDPC), The Real Estate Council (TREC), and 24HourDallas.
- Community Outreach & Engagement
- Client Representation
- Abandonments
- Strategic Solutions
- Board of Adjustment
Career Highlight:
Wes is a founding member of 24Hour Dallas and currently services on the board of directors. From its inception, 24Hour Dallas has been dedicated to helping small business owners, particularly those associated in the nighttime economy.

Areas of Expertise:
- Community Outreach
- Elected Official Engagement
- Business Development
- Strategic Planning
Career Highlight:
Lee is most proud of his contribution to the improvement of the Dallas Park and Recreation system. In 2020, at the beginning of the pandemic, the trail system saw a huge increase in usage which continues due to Lee’s hard work and dedication to getting the Dallas Bike Plan approved and implemented.
Lee M. Kleinman
Senior Advisor
Office Location: Dallas
Fun Fact: Lee climbed Kilimanjaro, the highest mountain in Africa.
Bio:
Senior Advisor, Lee M. Kleinman, currently provides Masterplan with companywide leadership and client support based on his in-depth experience working at City Hall. For nearly 15 years, Lee has worked at the City of Dallas as a Council Member and on the Park Board, making him extremely qualified in supporting clients who are seeking government approvals. Before joining Masterplan, Mr. Kleinman began his professional career as a principal entrepreneur for high-growth and startup companies in the cellular and software industries. He brings excellent experience in lobbying and has worked directly with the Texas Legislature in Austin, Texas and the U.S. Legislature in Washington D.C., as well as many local government organizations.
Lee received his B.A. in Economics and Psychology from Pitzer College and, after 10 years of business experience, earned his Master of Business Administration (MBA) degree from the Cox School of Business at Southern Methodist University.
When he is not in the office, Lee can often be found traveling to new places around the world. He has been to all 7 continents and some of his favorite destinations are Cuba, Viet Nam, Patagonia, and Antarctica. He has also had the opportunity to witness Silver Back Gorillas in Rwanda as well as Polar Bears and Northern Lights in Canada. In his spare time, Mr. Kleinman also enjoys staying active by biking, snow skiing, photography, and hiking various trails.
Areas of Expertise:
- Community Outreach
- Elected Official Engagement
- Business Development
- Strategic Planning
Career Highlight:
Lee is most proud of his contribution to the improvement of the Dallas Park and Recreation system. In 2020, at the beginning of the pandemic, the trail system saw a huge increase in usage which continues due to Lee’s hard work and dedication to getting the Dallas Bike Plan approved and implemented.

Areas of Expertise:
- Business Development
- Housing & Real Estate
- Strategic Initiatives
- Client Engagement
Career Highlight:
Eric is the founder and owner of a commodities trading company in Chicago.
Eric Ochel
Account Executive
Office Location: Dallas
Fun Fact: He has sailed over 3,000 nautical miles across the North Atlantic and Caribbean.
Bio:
With nearly three decades of experience across diverse sectors, Eric is responsible for developing new strategies and initiatives, building new relationships while maintaining existing client and partner relationships, and advising clients on housing developments. As a licensed commercial real estate agent, Eric uses his expertise and experience within the real estate, finance, and consulting industries to develop relationships with owners and developers to identify solutions that match their goals and ensures and positive client experience.
Eric began his career in finance and investments, moving on to real estate, business development and advising roles working with Fortune 500 clients across the United States. He has more than 20 years of experience working with business owners, investors, developers, and local municipalities. Most recently, he worked with the City of Dallas Housing & Neighborhood Revitalization Department on several new initiatives for the city involving mixed income housing.
As an active member of his community, Eric serves on the Board of Directors and Treasurer for Project Unity, serves on Southeast Dallas Now committee, attends St. Paul United Methodist Church, and is a coach and trainer for youth basketball.
Areas of Expertise:
- Business Development
- Housing & Real Estate
- Strategic Initiatives
- Client Engagement
Career Highlight:
Eric is the founder and owner of a commodities trading company in Chicago.

Areas of Expertise:
- Current Planning
- Customer Relations
- Project Management
- Comprehensive & Environmental Planning
Career Highlight:
After only 6 months working for the Town of Little Elm, she took over leading the Planning and Zoning Commission. She was new to municipal planning, and this accomplishment helped give her a newfound confidence and zest for municipal planning.
Amy Mathews
Senior Consultant
Office Location: Frisco
Fun Fact: Amy loves to travel anywhere with white sand and clear water.
Bio:
Amy Mathews joined the Masterplan team in July 2022, where she works as a Senior Consultant. Amy is responsible for Due Diligence, Urban Planning, Zoning and Land Use, and Development Codes. With roughly 22 years of experience, she is well versed in municipal development & redevelopment, ordinance writing, working with elected officials on land use planning projects, and much more.
Amy received her Bachelor of Science degree in Geography from the University of Alabama. Before joining Masterplan, she worked for the County of San Diego as an Urban Planner, and worked for the Cities of Little Elm, Rowlett, Flower Mound, Frisco, Richardson, and DeSoto in various roles such as, City Planner, Senior Planner, Planning Manager, and Planning & Zoning Manager.
In her free time, she enjoys going on cruises and traveling to Disney and various beaches. She also spends her time going to FC Dallas games with her husband, Bo, and daughter, Cass.
Areas of Expertise:
- Current Planning
- Customer Relations
- Project Management
- Comprehensive & Environmental Planning
Career Highlight:
After only 6 months working for the Town of Little Elm, she took over leading the Planning and Zoning Commission. She was new to municipal planning, and this accomplishment helped give her a newfound confidence and zest for municipal planning.

Areas of Expertise:
- Zoning and Land Use
- Neighborhood Meeting Facilitation
- Municipal Regulation
- Urban Planning
- Texas Accessibility Standards
Career Highlight:
Successfully managed several high-profile and politically charged zoning cases including Northwest Highway Multifamily Redevelopment (PD 15), Belmont Conservation District – Accessory Dwelling Units, and Stevens Park Conservation District amendment to bring large stakeholder groups to general agreement and positive outcome.
Andrew Ruegg, MUEP
Senior Consultant
Office Location: Dallas
Fun Fact: Andrew is an avid snowboarder and has visited all ten ski resorts in New Mexico.
Bio:
Andrew Ruegg joined Masterplan in November 2019. He previously worked with the City of Dallas, Sustainable Development & Construction Department for 3.5 years managing zoning cases, leading neighborhood and community outreach meetings, and working with City staff and stakeholders for development code amendments.
Andrew has experience overseeing complex and politically charged zoning cases and understands the dynamics of diverse stakeholder needs in any given project. His understanding of working with local governments allows him to provide an expert level of service on all project matters. Andrew has worked in various planning and research-based roles with the City of Fort Worth Police Department, City of Arlington – Research and Analytics Group, and City of Frisco Development Services.
Andrew has a passion for urban planning and the development of cities. Most recently, he has become a Registered Accessibility Specialist (RAS) and is certified to review accessibility on plans, newly constructed buildings, and renovations. His professional experience and graduate level education brings insightful knowledge and ideas to Masterplan.
Areas of Expertise:
- Zoning and Land Use
- Neighborhood Meeting Facilitation
- Municipal Regulation
- Urban Planning
- Texas Accessibility Standards
Career Highlight:
Successfully managed several high-profile and politically charged zoning cases including Northwest Highway Multifamily Redevelopment (PD 15), Belmont Conservation District – Accessory Dwelling Units, and Stevens Park Conservation District amendment to bring large stakeholder groups to general agreement and positive outcome.

Areas of Expertise:
- Zoning and Land Use
- Client Representation
- Urban Planning
- Site Analysis
Trenton Robertson, AICP
Senior Consultant
Office Location: Dallas
Fun Fact: Trenton lived in Japan for 2 years and is fluent in Japanese.
Email Trenton LinkedIn Profile
Bio:
A Texan transplant who comes to us from Utah, Trenton Robertson brings nearly 14 years of experience to Masterplan’s Dallas office. He previously worked for the Cities of San Antonio and Kerrville as a planner, and for the City of Midlothian as their Planning Director.
Trenton’s role has him managing zoning and permitting projects, which includes executing due diligence research, presenting at public hearings, and reviewing plans for compliance. He is a member of the American Institute of Certified Planners and a coach for his son’s baseball team.
He attended Brigham Young University where he received his Bachelor of Science in Geography. He continued his higher education at the University of Utah where he received his Master’s degree in City and Metropolitan Planning.
Areas of Expertise:
- Zoning and Land Use
- Client Representation
- Urban Planning
- Site Analysis

Areas of Expertise:
- Urban Planning
- Zoning and Land Use
- Comprehensive Plans
Career Highlight:
During her local government days Cherrell created multiple ordinances to promote new urbanism, affordable housing, and corridor redevelopments.
Cherrell Dennis-Charles
Consultant
Office Location: Dallas
Fun Fact: Cherrell is a member of Sigma Gamma Rho Sorority Incorporated. She has a certificates in UX Design, and Project Management.
Email Cherrell LinkedIn Profile
Bio:
Cherrell has years of experience in local government serving in roles such as Interim Planning Manager and Planning Director. Raised by two military parents she gained excellent adaptability skills. She received her Bachelors degree from Angelo State University.
Cherrell has worked on various projects such as Scenic City, Hampton Road Corridor Redevelopment, Association of Parcel Workers of America (APWA), Comprehensive Plans and more. Cherrell is determined to strive for excellence and implement a vision of sustainability in all communities.
Currently as a consultant Cherrell reviews plans, assist with TABC applications, and helps Masterplan clients through the various application submittals.
Areas of Expertise:
- Urban Planning
- Zoning and Land Use
- Comprehensive Plans
Career Highlight:
During her local government days Cherrell created multiple ordinances to promote new urbanism, affordable housing, and corridor redevelopments.

Areas of Expertise:
- Platting and Land Use
- Urban Planning
- Entitlements
- Community Relations
- Project Management
Career Highlight:
At the City of Hutto, Carolyn worked on the team designing the new City Hall and creating a new downtown area incorporating historic structures. While at the NCTCOG, she managed 3 cycles of the Celebrating Leadership in Design Excellence (CLIDE) awards program, recognizing private and public development programs and projects that exemplify the Principles of Development Excellence.
Carolyn Horner
Consultant
Office Location: Dallas
Fun Fact: She lettered in outrigger canoe and bowling.
Email Carolyn LinkedIn Profile
Bio:
Carolyn joined the Masterplan team in 2023, bringing 15 years of public sector planning experience, all in the State of Texas. Carolyn has experience as a Planner/Senior Planner in Houston, Dallas, and Georgetown, and as the Planning Director in Hutto (go Hippos!) Most recently, she managed the Regional Codes and the Center for Development Excellence programs for the NCTCOG.
Carolyn works on both Zoning and Permitting projects, providing due diligence and entitlement research for clients in the DFW metroplex, Houston area, and Austin region.
After obtaining her B.A. in Political Science from Trinity University in San Antonio, Carolyn continued her education at the University of Texas at Arlington, gaining a Masters in City and Regional Planning. When she’s not at work, you can find Carolyn spending time in her garden, watching movies with her husband, helping her dad, or volunteering with dog rescue groups.
Areas of Expertise:
- Platting and Land Use
- Urban Planning
- Entitlements
- Community Relations
- Project Management
Career Highlight:
At the City of Hutto, Carolyn worked on the team designing the new City Hall and creating a new downtown area incorporating historic structures. While at the NCTCOG, she managed 3 cycles of the Celebrating Leadership in Design Excellence (CLIDE) awards program, recognizing private and public development programs and projects that exemplify the Principles of Development Excellence.

Areas of Expertise:
- Design Consulting
- Project Management
- Property Management
Career Highlight:
His previous roles allowed him to support all levels of personnel, from C-level executives to clients, and honed his skills in diplomacy, courtesy, and tact.
Trent Tillman
Development Associate
Office Location: Dallas
Fun Fact: Trent will manage to stop at every Buc-ee’s in sight.
Bio:
Mr. Tillman joined the Masterplan team in 2022, where he helps clients through the permit application process. Client engagement is one of his favorite aspects of his role because he’s able to understand their needs and provide practical solutions. Prior to joining the firm, Trent worked in the multifamily residential sector in Dallas, Texas, and possesses a successful track record in design consulting, project management, and property management.
Trent received a Bachelor of Science in Environmental Design from Auburn University’s College of Architecture, Design, and Construction. He believes the studio-style of learning he received at Auburn has enabled him to work efficiently in a team environment. Over the course of his college career, he held two internships, one for a national construction management company and another for a southeastern engineering company. The position he took upon graduating college allowed him to relocate to Dallas, Texas, and acquire a broad understanding of multifamily residential development. Because of his desire to travel, he has become exposed to many cultures and diverse perspectives that have been useful in his career.
Areas of Expertise:
- Design Consulting
- Project Management
- Property Management
Career Highlight:
His previous roles allowed him to support all levels of personnel, from C-level executives to clients, and honed his skills in diplomacy, courtesy, and tact.

Areas of Expertise:
- Community Engagement
- Public Relations Strategy
- Crisis Communication
- Media Relations
Stormey Foster
Public Relations Manager
Office Location: Dallas
Fun Fact: Stormey is a proud United States Navy veteran.
Email Stormey LinkedIn Profile
Bio:
Stormey is an accomplished Public Relations Manager with a passion for community engagement. With her strong background in politics and her experience serving in the US Navy, Stormey brings a unique perspective and skillset to her role. She has worked with various politicians, helping them effectively communicate with their constituents and build strong connections within their communities.
Stormey firmly believes in the importance of transparency in public relations. Her primary goal is to ensure that communities have access to accurate and timely information about changes happening in their area. By fostering open and honest communication, she strives to build trust and promote active community involvement.
Stormey is an exceptional public relations professional who is dedicated to helping communities stay informed and engaged. Her extensive experience and commitment to transparency make her an asset to any public-facing project she is a part of.
Areas of Expertise:
- Community Engagement
- Public Relations Strategy
- Crisis Communication
- Media Relations

Areas of Expertise:
- Permitting
- Building Code
- Development Process
- Project Management
Mario Amador
Consultant
Office Location: Dallas
Bio:
Mario Amador is an accomplished permitting project manager with extensive experience handling all aspects of permitting for challenging projects. He has demonstrated exceptional project management capabilities, overseeing projects of varying scales and timelines. Mario is well-versed in collaborating with architects, engineers, municipal staff, and project managers, providing valuable consultation and fostering effective communication among stakeholders. His expertise lies in navigating the intricate web of approvals, permits, and licenses required for developments, from initial application to final approval.
Areas of Expertise:
- Permitting
- Building Code
- Development Process
- Project Management

Areas of Expertise:
- Contract Management
- Communications Processing
- Social Media Management
Career Highlight:
During Vivian’s time in college, she had three internships, ranging from startup companies to a law firm, to being hand-picked by her professor for an undergraduate teaching-assistant program.
Vivian Quintero
Development Associate
Office Location: Dallas
Fun Fact: Vivian has lived in 4 different cities in her lifetime.
Bio:
Vivian Quintero joined Masterplan in 2021 and began working on a wide range of customer support initiatives. Vivian has primarily focused on client contracts and enhancing processes in order to provide new clients with an exceptional experience. Through her involvement with the Dallas Regional Chamber Young Professionals and the Regional Hispanic Contractors Association, she also exhibits a dedication and passion for supporting the community.
She received her B.S. from The University of Texas at Austin in communication and leadership with a minor in business. Vivian also made the Dean’s list twice during her college career and graduated with a 4.0 major GPA and a 3.6 cumulative GPA. She spends most of her free time taking walks with her Boxer-Lab mix, Duke, who is 5-years-old. She is also very passionate about weightlifting at the local gym. When traveling to new cities, Vivian strives to try as many local coffee shops as she can during her trip.
Areas of Expertise:
- Contract Management
- Communications Processing
- Social Media Management
Career Highlight:
During Vivian’s time in college, she had three internships, ranging from startup companies to a law firm, to being hand-picked by her professor for an undergraduate teaching-assistant program.

Areas of Expertise:
- Financial Reporting
- Human Resources
- Payroll
- Auditing
- Process Improvement
Career Highlight:
Denise’s high-level analytical skills proved superior when she improved the process for paying overtime hours for Pyramid Corporation, saving them hundreds of thousands of dollars. New policies and auditing processes were implemented immediately after the error was noticed and corrected by Ms. Lujan.
Denise Lujan
Office & Accounting Manager
Office Location: Dallas
Fun Fact: Denise has a passion for travel and has traveled to 12 countries as of 2021. Additionally, she is a passionate entrepreneur with a small catering business.
Bio:
Ms. Lujan joined Masterplan in September 2021 as the Accounting & Office Manager. Over the last 20 years, Denise has served the accounting needs of businesses and individuals alike as a detail-oriented accounting professional. As an accounting professional since 2001, she has gained a deep understanding of Accounting, HR, and Payroll, and has worked in various industries both in Dallas-Fort Worth and in West Texas. She loves making a positive impact in her role and even helped one company save hundreds of thousands of dollars by correcting just one accounting error. Although she has worked for large companies, she believes she is most impactful in startups, family-owned or medium-sized businesses.
While she excels at accounting, Ms. Lujan’s passion is helping others. She has assisted individuals with starting up their businesses, has prepared tax returns for low-income individuals in her community, and aspires to become a foster parent one day.
Areas of Expertise:
- Financial Reporting
- Human Resources
- Payroll
- Auditing
- Process Improvement
Career Highlight:
Denise’s high-level analytical skills proved superior when she improved the process for paying overtime hours for Pyramid Corporation, saving them hundreds of thousands of dollars. New policies and auditing processes were implemented immediately after the error was noticed and corrected by Ms. Lujan.

Areas of Expertise:
- Communication
- Invoicing
- Compliance
- Account Reporting
Career Highlight:
Christy helped establish the Dallas Children’s Advocacy Center. She was the first employee hired by the co-founders and was an integral part of establishing the organization, from construction of their facility to hiring the team members. To this day, the organization’s mission is near and dear to her heart.
Christy Lancaster
Account Manager
Office Location: Dallas
Fun Fact: Christy went fishing on the Amazon River. While on the trip the guide’s thumb was bitten off by a piranha! Don’t worry, their guide survived.
Email Christy LinkedIn Profile
Bio:
Christy Lancaster worked for Masterplan in its infancy, then returned in 2016 as account manager, working closely with clients and Masterplan consultants. Before coming to Masterplan, Christy worked in commercial real estate for 40+ years, working with clients in retail, office, and shopping centers. Being a lifelong Dallas resident, partnered with her local knowledge, she has been a true solutions-oriented asset for those she works with.
Christy left the corporate world to work for a nonprofit, The Dallas Children’s Advocacy Center (DCAC), where she was its first employee ever hired and oversaw the renovations and construction of the DCAC facilities. Once the facility was built, she worked on day-to-day operations but quickly realized she was drawn to the therapeutic side of what DCAC offered. Christy went back to grad school and received her master’s in clinical psychology. Upon graduation, she worked with child abuse and domestic violence agencies and programs in the area.
She returned to the family business, Masterplan, to work alongside her mother and cousin, Dallas Cothrum, in 2016. With a passion for helping others, she enjoys working closely with clients to ensure all projects are to their satisfaction. As a finance major, she puts her expertise to work as she handles most account matters.
Areas of Expertise:
- Communication
- Invoicing
- Compliance
- Account Reporting
Career Highlight:
Christy helped establish the Dallas Children’s Advocacy Center. She was the first employee hired by the co-founders and was an integral part of establishing the organization, from construction of their facility to hiring the team members. To this day, the organization’s mission is near and dear to her heart.

Areas of Expertise:
- Customer & Vendor relationship building
- Reporting
- Dispute resolution
- Generating invoices
- Account reconciliation
Career Highlight:
Being able to work with law enforcement agencies across the country to assist in bringing criminals to justice.
Michelle Roberts
Accounts Receivable Specialist
Office Location: Dallas
Fun Fact: Michelle enjoys singing.
Bio:
Michelle Roberts joined the Masterplan team in June 2022, where she works as an Accounts Receivable Specialist in our Dallas office. She is responsible for process improvement, collections, communication with clients and other departments, resolving issues, and reporting. Her favorite aspect of her role has been getting on the ground floor with AR development and being able to be a part of moving the company forward.
Michelle received her Bachelor’s degree in management from Saint Leo University in Florida. She previously worked for T-Mobile-MetroPCS and General Datatech where she gained valuable skills such as account reconciliation, cross-functional training, communication with government agencies, and maintaining AR records.
In her free time, she enjoys being a host to friends & family for various events such as birthday celebrations, holidays, brunch, and game nights.
Areas of Expertise:
- Customer & Vendor relationship building
- Reporting
- Dispute resolution
- Generating invoices
- Account reconciliation
Career Highlight:
Being able to work with law enforcement agencies across the country to assist in bringing criminals to justice.
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